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0333 772 0692

Welcome to Factotum Ltd

We are a leading provider of Telephone Answering services, Virtual Receptionist Services and Outsourced Company Reception services in the UK. We create the perfect call answering & call handling package for you and your business. Established in 2003, we have 15 years experience in answering calls for businesses just like yours. Call us today on 0333 772 0692 or send us a message to discuss how we can help you.

Get Your Telephones Answered

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Call Answering and Virtual Receptionist Services for Small & Medium sized Businesses

Education

from £49.95 per Month
One-time set up fee from From £100
In an industry where communication, cost management, staff levels and customer service delivery has never been so important, by partnering with Factotum you can be confident that your office or reception is able to achieve imaximum performance and efficiency. Factotum provides outsourced telephone answering services to fee paying schools, independent academies, colleges, day nurseries, special […]
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Virtual Reception Service

from £39.95 per Month
One-time set up fee from £50
Our in-house Virtual Receptionists answer your in-bound business telephone calls on your behalf using your company greeting.
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Short Term Answering Service

from £39.95 per Month
One-time set up fee from £50
Our short term answering service is the perfect answer to loads of problems: holiday cover, sick days, moving office, work conferences, or perhaps you’re launching a new marketing campaign. Our skilled team is ready to take charge and see that you never miss a beat, or a call. The Factotum Short Term Answering Team has […]
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Telephone Call Answering

from £39.95 per Month
One-time set up fee from £50
No telephone calls missed or unanswered. Your business calls answered, messages taken and forwarded to you. Turn on and off as required. Our telephone answering service team has been supporting businesses since 2003. Let’s face it, answering calls all day is not your main job. You create, build, fix, design, or generally geek out on […]
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Outsourced Company Reception Service

from £49.95 per Month
One-time set up fee from £50
For large organisations with 10+ staff. our call handling centre team create a bespoke service to suit your specific requirements. Frontline Reception is for larger companies with 10+ employees. It offers an outsourced company reception service that caters for more complex telephone call handling requirements. This bespoke service can include ecommerce support and/or CRM.
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Frontline Company Reception

Clinic Diary Reception

from £49.95 per Month
One-time set up fee from £50
Specialist service for Clinical businesses. Medical sector service including secure log-in, CRM and diary management options. Our call diary service team has been supporting businesses since 2003. Patients checking in and out, calls ringing in to confirm or cancel appointments and, bless her, Mrs. Brown can’t find the parking for your practice. Clinics have a […]
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Care Home Telephone Answering

from £49.95 per Month
One-time set up fee from From £99
In an industry where communication, cost management, staff levels and customer service delivery has never been so important, by partnering with Factotum you can be confident that your office or reception is able to achieve imaximum performance and efficiency. Factotum provides outsourced telephone answering services to fee paying schools, independent academies, colleges, day nurseries, special […]
Call us on 0333 772 0692
Contact Us

Contingency Telephone Answering

from £49.95 per Month
One-time set up fee from From £100
What happens to your business when an unexpected disaster occurs? Chances are you are thinking it won’t happen to your business, and you will sort it out if it does! But how much does that decision cost your business if a dilemma occurs? What Can Go Wrong? 2-14 day staff isolation – It’s happening! A […]
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Emergency Services ‘Out Of Hours’ Call Management

from £79.95 per Month
One-time set up fee from From £100
Are you in an industry where 24×7 Emergency Call Out and Escalation Services are essential? Many businesses offer breakdown, call out or recovery services which depend on ‘Out of Hours’ business. Others have a need to maintain Service Level Agreements or have a duty of care to existing clients. Either way, businesses often struggle to […]
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Bespoke Call Handling Service

from per Month
One-time set up fee from
Need a custom call handling procedure? Have a complex requirement? Contact us to discuss your bespoke requirement. Call us 0333 772 0692
Call us on 0333 772 0692
Call us 0333 772 0692

Hassle Free Outsourced Company Reception

You have over 10 staff already, so outsourcing is a great way to reduce costs while driving customer satisfaction. Factotum have an experienced, UK based reception team ready to provide full or part-time call handling support Custom-made call handling procedures: No worries about who’s covering lunch breaks, holidays, sickness and any additional calls A support team you can trust without question “Having a dedicated call answering service specifically developed for start-up businesses has given me the opportunity to portray a professional business image in a cost effective, commercial way.” Thirza Dixon. Lippy Marketing & Communications Call us on 0333 772 0692.

Make Every Second Count

Your patients deserve a highly professional and courteous first point of contact within your clinic. Let the Factotum team be your voice and ongoing liaison for your patients. Answering patient calls calmly and effectively Reduced staff overheads Booking appointments in your diary or practice management system Leaving you free to conduct appointments and treatments “Factotum have become part of my clinical team. They are a vital part of the way I run my chiropractic practice.” David Hallam. Active Chiropractic Trust us to help you manage your Clinic and Diary – speak to us on 0333 772 0692 today.

Holiday & Short Term Cover

Maybe you don’t have a problem answering calls to your business most of the time, but what happens when you or one of your team is on holiday? Or sick? Business as usual through holiday, sickness, and office moves Avoid the cost and hassle of employing a temp Also perfect for handling responses to marketing campaigns. Speak with a Factotum team member today on 0333 772 0692 or read more. You’ll be happy you did!

We’ve Got You Covered

You’ll be amazed how much the quietly efficient Factotum team will transform your business. Don’t take our word for it – find out why our customers stay with us year after year, as they continue to grow! Ready to talk to us? Just one call to 0333 772 0692 will do the trick.
CONTACT US
Factotum Limited
8 Swan Lane Business Park
Exning
Newmarket
Suffolk
CB8 7FN
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In order to support our continued growth Factotum received a grant through the New Anglia Small Grant Scheme, which is part funded by the European Regional Development Fund.
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